Our first service was our Helpline, run from the kitchens of our founders. Today, the Helpline remains central to the services we provide. Each year we field almost 2,000 calls about brain injury. Callers reach out to us with many questions about the impact of brain injury:
- My mother is about to be discharged from the rehab hospital, but she can’t be left alone. What kind of help can I get for her care?
- My husband fell from a ladder and hit his head. He is still not the same person he was before the injury, we argue all the time. What can I do?
- My son was injured as a child and still lives with us. My husband and I are getting older and we worry about what will happen when we’re gone. Where will he live?
- My daughter sustained a concussion at a soccer game a few months back and is now failing half of her classes. Where can we go for help?
These are the kind of questions we address every day. When you call, a Community Resource Specialist will ask you questions that help us provide appropriate suggestions. Everything you tell us is confidential. We’ll provide resources over the phone, send information via email or mail, and follow up to learn if the resources were helpful and if you require additional assistance.
We do not make direct referrals. Our responses are not intended to replace professional advice, but to provide you with some of the resources available to help you make an informed choice.
How To Reach Us
The Helpline operates during business hours, Monday through Friday from 9 a.m. to 5 p.m. We are closed on the following holidays: New Year’s Day, Martin Luther King Day, Presidents Day, Good Friday, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving, the day after Thanksgiving, Christmas Eve (or the day after Christmas), and Christmas Day.
There are several ways to contact the Helpline:
Call us at 800-669-4323 (in NJ) or 732-745-0200 (outside NJ) and ask for the Helpline.
Email us at info@bianj.org or using our online contact form.
Write us at Brain Injury Alliance of NJ, 825 Georges Road, North Brunswick, NJ 08902.
We respond to all requests as quickly possible, usually by one business day.
Language Line Services
Language is not a barrier! We use interpreters from Language Line to provide information to callers who speak a language other than English. If you need an interpreter, indicate the language you speak, and we will add an interpreter to the call. If a Specialist is not available, a receptionist will take a message, and the Specialist will call back with an interpreter at a mutually convenient time.