Family Support is a free care coordination program helping families access needed services and support. State-wide, our professional caseworkers and Community Resource Specialists work with individuals and their families, in-person and by telephone, serving as sources of information, care coordinators, guides through government red tape, and advocates through difficult times.


The Family Support program serves New Jersey families who have a member with a brain injury living at home or expected to return home in the near future. To be eligible for Family Support, the family must live in New Jersey and be eligible for services through the New Jersey Department of Human Services, Division of Developmental Disabilities (DDD). The injury must have occurred before age 22 and have resulted in significant functional limitations. DDD-eligible individuals living on their own in the community can also obtain services through the Family Support Program.


The care coordination services, assistance and advocacy provided by our Community Resource Specialists are individualized based upon the needs of each family.  Some of our services include:

  • Advocacy on behalf of families and individuals when working with social service and other agencies.
  • Brokering with community resources to find or modify existing programs for the individual with brain injury.
  • Resource exploration to find resources appropriate for the family and individual.
  • Networking and linking families and individuals to other sources of support to meet some of their needs.
  • Education on various aspects of brain injury for the family, individual and social service agencies.
  • Emotional support to the family and individual as needed.

Our Community Resource Specialists have been known to assist families in preparing for IEP (Individualized Education Plan) meetings, attend community meetings with family members, help families apply for SSD/SSI, and accompany individuals to community agencies such as DVRS (Division of Vocational Rehabilitation Services), Board of Social Services, Medicaid and others. They will work with day programs or other service providers that can benefit their families.



To find out more about Family Support, call our Helpline at 1-800-669-4323 (in NJ) or 732-745-0200, or e-mail

Family Support Manager
Debra Crossman
732-745-0200 Phone
732-745-0211 Fax

My Community Resource Specialist is …

 Quotes taken from Family Support participant satisfaction surveys

“very supportive and understanding of my son’s needs.”

“an excellent source of information.”

“a Godsend in many ways. She is very resourceful and more than willing to go that extra mile.”

“a delight to know and has been very helpful and instrumental in guiding our family to much needed services.”

“very supportive and works very hard for us and always returns calls and inquiries!”

“an excellent source of information. Informs me about classes, meetings, conferences, programs, agencies, resources, etc. Assisted in obtaining funding for equipment.”

“always willing to do whatever is needed.”


The Family Support Program is funded by a grant from the New Jersey Department of Human Services, Division of Developmental Disabilities. There is no cost to families participating in the program.